Here, at Ambika, we strive to deliver customers the best possible experience. So, we focus not just on the quality and pricing of our products but also in every little detail. This includes providing buyers with a straightforward and flexible cancellation, return and exchange policy.

Cancellation

We understand that even with all decision-making, you can sometimes end up ordering something that isn’t an exact fit for you. Or maybe, after ordering, you changed your mind or found something better. We understand—hey, we’ve all been there. This is why, at Ambikalal.com, you can cancel your orders within 24 hours of order placement and claim a full refund. Just reach out our support team through email, social media or chat.

In our commitment to deliver you your products at the quickest, we have to process your orders quickly. We initiate the process exactly after 24 hours from placing the order. Meaning, after 24 hours, your order can’t be canceled. 🙁

Your products are customized to your unique needs and requirements. Canceling the order after 24 hours after the process has started or returning the package at the time of delivery for cancellation is not possible.

As our customer, we expect you to understand this policy well and beyond. Unneeded complications following the order placement, which aren’t guarded by our policies, can have you blacklisted at our store/website.

Return

We try to be the best we can. However, at times, we may miss the mark. To make up for that, we ensure you enjoy a simple return policy. Our return or extend policy extends to 7 days, Meaning, if your claim falls within our return conditions, you can return or exchange your products within 7 days from the delivery. Any request beyond that will not be entertained.

Here are some our return and exchange conditions:

  • The returning products must be unused, in completely new condition with all the labels intact.
  • No product be entertained back if it has its label removed or moved.
  • If there is any difference between the kind of product you ordered online and the one you received. Like, the difference in color, fabric type, measurement and more. However, note, there might be a slight difference in WYSIWYG.
  • Products that are purchased during sale or discount season will not be accepted.
  • Your return request must have a legit reason. Returning it simply because you don’t like it will not be entertained.
  • As refund for return, only store credits will be provided. No cash refunds.
  • The issue in fitting or size is liable only for an exchange and NOT return.
  • If you notice any defect in the product, it qualifies for an exchange, unless otherwise mentioned.
  • These conditions are subject to change and further revision.

Once your request is approved, we will send a pickup person at your address on a conveyed date and time. Our team will be in touch with you throughout, assuring you maximum convenience. Note, pickup can be arranged only once; following that, you will have to courier back the product yourself to a provided address. Also, the package must be picked up within 7 days from the delivery. Any request beyond that will not be considered.

Alteration

If the size of the product is not according to your requirement, we also provide alteration. Just send back your product, along with asked order ID and other details, after confirming with one of our customer executives. We will credit you some store credit for bearing the cost of courier.

For more information or if you have any other question, feel free to contact us today.